Introduction

We at Mowgli Street Food Limited know it is a big responsibility to protect your Personal Data. This Privacy Notice is meant to help you understand what information we collect, why we collect it, how we process it, and how you can update, manage, export, and delete your information. We may from time to time update this Privacy Notice, where we deem it appropriate, we will seek to notify you about the changes, however, we recommend you review this page periodically. 

This Privacy Notice was last updated on: 23 May 2024.

01. Policy Statement

We take privacy seriously. Under the Data Protection Act 2018, the retained EU law version of the General Data Protection Regulation (EU) 2016/679 and other applicable data protection and privacy laws (together the “Data Protection Legislation”), we are required to provide you with certain information, and this Privacy Polic sets out information about who we are, how we process your Personal Data and for what purposes, and your rights in relation to your Personal Data.

We are Mowgli Street Food Limited of 18 Queen Avenue, Castle Street, Liverpool, L2 4TX (referred to throughout his Policy as “Mowgli” “we”, “us” or “our”). 

Our notification to the data protection regulator may be found in the Information Commissioner’s Office Public Register of Data Controllers at www.ico.gov.uk under registration number ZA262110. 

To the extent that we determine the manner and the purpose of processing, we acknowledge that we are the Data Controller of your Personal Data (as such terms are defined in the Data Protection Legislation). We undertake to act in accordance with the Data Protection Legislation at all times (including having in place adequate levels of security in respect of such Personal Data). 

We will regularly review the purposes for which we hold your Personal Data and will not process it for longer than is necessary. We will also seek to minimise the Personal Data which we hold about you wherever reasonably possible. If we intend to make use of your Personal Data for any new purposes which would be considered incompatible with the purposes for which it was originally collected, as set out in this Privacy Policy, we will only do so where we have a lawful basis for doing so under the Data Protection Legislation, and will endeavour to notify you of such intended uses prior to the commencement of any such processing.

02. General Information

This Privacy Policy explains what Personal Data we collect about you when you register to use our www.mowglistreetfood.com website (our “site”) , our Mowgli mobile app (our “app”) (our “site” and our “app” together being our “platforms”) and/or use our restaurant services (including when booking to use our services) (the “services) and how we handle your Personal Data to ensure that we protect your rights.  Please read this Privacy Policy carefully to understand how we will treat your Personal Data.  In this Privacy Policy, references to “you” or “your” shall mean you as a user of platforms and/or our services.

This Privacy Policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any Personal Data we collect from you, or that you provide to us, will be processed by us. 

Where we rely upon your consent to process your Personal Data in accordance with applicable Data Protection Legislation, we will seek your consent to the processing described in this Privacy Policy by asking you to tick relevant boxes situated on the form on which we collect your Personal Data. 

03. Information we may collect from you

When you register to use our services and/or our platforms we may ask you to provide certain information such as: 

  1. your name and date of birth (Identity Data);
  2. address, email address, contact number (Contact Data);
  3. bank account and payment card details (Payment Data); 
  4. includes the type of mobile device you use, a unique device identifier, mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, and IP address (Device Data);
  5. location data disclosed by the device used to access the platforms (Location Data);
  6. details about payments to and from you and details of purchases via the platforms or of our services (Transaction Data);
  7. your interests, preferences, feedback and survey responses (Profile Data); and
  8. your preferences to receive marketing from us and/or third parties, your communication preferences,and how you interact with any marketing materials or communications you receive from us (Marketing Data);
  9. We may also collect information on an on-going basis about what pages you access or visit, and information about your use of our platforms, for example the pages viewed, the website from which you came to visit our platforms, changes you make to information you supply to us, including by use of cookies (see our Cookies Policy), (Usage Data). 

If you contact us, we may keep a record of that correspondence.

04. Sensitive information

We do not collect or process any special category data.

05. How we use your information

1. We will use your Personal Data for the following purposes:

Processing Activity
to provide you with access to the Platforms and Services, and to register you as a new user of the platform(s)  

Type of Data Processed 
Identity
Contact
Payment
Device 

Lawful Basis
Your consent 

Processing Activity
to take payments from you and manage your bookings (and to collect money owed to us)  

Type of Data Processed
Identity
Contact 
Payment 
Transaction 
Device 
Location  

Lawful Basis
Your consent, or performance of a contract with you, or as is necessary for our legitimate interests 

Processing Activity
to allow us to manage our relationship with you, including notifying you of changes to the platforms or any of our services 

Type of Data Processed
Identity
Contact
Payment
Profile
Marketing 

Lawful Basis
Performance of a contract with you, or as is necessary for our legitimate interests, or as is necessary to comply with our legal obligations (e.g. by informing you of changes to our terms and conditions) 

Processing Activity
to allow us to analyse your personal preferences and personalise our platforms and services to you so that we can provide a more tailored experience to you  

Type of Data Processed
Identity
Contact
Payment
Profile
Marketing
Usage  

Lawful Basis
Performance of a contract with you, or as is necessary for our legitimate interests (e.g. to analyse how customers use the platforms and services etc.). 

Processing Activity
to store your data to pre-populate fields to make it easier for you to provide information when you return to our platforms 

Type of Data Processed
Identity
Contact
Payment
Marketing  

Lawful Basis
Your consent, or for the purpose of performance of a contract with you, or as is necessary for our legitimate interests (e.g. to make your use of the app as easy and effective as possible). 

Processing Activity
to enable you to participate in prize draws, competitions or to complete surveys that we use for research purposes (although you do not have to respond to them 

Type of Data Processed
Identity
Contact
Device
Profile
Marketing  

Lawful Basis
Your consent, or for the purpose of performance of a contract with you, or as is necessary for our legitimate interests (e.g. to analyse how customers use our products and services, to promote those products and services, and to develop those products and services etc.). 

Processing Activity
to communicate with you, including sending you information about the platforms, our products and services which we think may be of interest to you (details of how to manage your marketing preferences are covered below under Marketing) 

Type of Data Processed 
Identity 
Contact
Device
Profile
Usage
Marketing
Location 

Lawful Basis
Your consent and/or as is necessary for our legitimate interests (to develop our products and services and grow our business) 

Processing Activity
the measure and analyse the effectiveness of the advertising we serve you 

Type of Data Processed
Identity
Contact
Device
Profile
Usage
Marketing
Location  

Lawful Basis
Your consent and/or as is necessary for our legitimate interests (to develop our products and services and grow our business) 

Processing Activity
to monitor trends so we can improve the platforms 

Type of Data Processed
Identity
Contact
Device
Profile
Usage
Marketing
Location  

Lawful Basis
Your consent and/or as is necessary for our legitimate interests (to develop our products and services and grow our business) 

Processing Activity
to validate your Personal Data (and, in some cases, match it against information that has been collected by a third party) in order for us to check that the Personal Data we hold about you is accurate, consistent and up to date

Type of Data Processed
Identity
Contact
Payment
Marketing
Location 

Lawful Basis
Your consent, or for the purpose of performance of a contract with you, or as is necessary for our legitimate interests (e.g. ensure that you are who you say you are). 

Processing Activity
to administer and protect our business and the platforms, including troubleshooting, data analysis and systems testing 

Type of Data Processed
Identity
Contact
Device 

Lawful Basis
Necessary for our legitimate interests (e.g. for running our business, provision of administration and IT services, network security etc.) 

2. We will endeavour periodically to check that the Personal Data we store for you is accurate.  If you would like to update the Personal Data we process about you, please contact us on app@mowglistreetfood.com with your request. 

3. The provision of Personal Data for the purposes of direct marketing is voluntary and you do not need to provide such Personal Data in order to receive our services. Information relating to your marketing preferences is detailed below under “Marketing“. 

06. Who do we share your information with?

We may share your Personal Data, where necessary, with the following parties:

  1. internal third parties (such as our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006), our joint ventures and joint ventures of our Group as we develop new business either on our own or with others);
  2. external third parties (such as service providers acting as Data Processors based in the UK or EEA who provide various IT and system administration services, as well as professional advisers (such as lawyers, bankers, auditors, insurers etc.), HM Revenue and Customs, and regulators and other authorities, all acting as Data Processors); 
  3. third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquired other businesses or merge with them. If a change happens to our business, then the new ownership may use your Personal Data in the same was as set out in this Privacy Policy.

We may also share your Personal Data with third parties where we are under a duty of such disclosure in order to comply with any legal obligation, or in order to enforce any contract with you; or to protect our rights, property, or the safety of our employees, customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention.

We require all third parties to respect the security of your Personal Data and to treat it in accordance with the Data Protection Legislation. We do not allow third-party service providers to use your personal data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.

07. International Transfers 

We may transfer your Personal Data to service providers that carry out certain functions on our behalf. This may involve transferring Personal Data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.

Whenever we transfer your personal data out of the UK to service providers, we ensure that this is in accordance with the Data Protection Legislation and that a similar degree of protection is afforded to that Personal Data by ensuring that the following safeguards are in place: 

  • We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data (for example, EEA territories);
  • We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement;
  • We may rely upon other appropriate transfer mechanisms which allow the international transfer to be deemed lawful (for example, by transferring Personal Data to US organisations verified to the ‘UK Extension to the EU-US Data Privacy Framework’).

If you have any questions about international transfers, or require more information from us in this regard, please contact us at app@mowglistreetfood.com.

08. How long do we store your Personal Data for?

We only store your Personal Data for as long as necessary for the purposes described in this Privacy Policy.

In any event, we will only store your Personal Data whilst you continue to use our services and for a period of six months thereafter. 

09. Where we store your Personal Data

In order to ensure fair and transparent processing, we will, taking into account our processing activities, adopt appropriate procedures for the processing of Personal Data, which shall include implementing technical and organisational measures which take into account the harm that may be suffered, and correct inaccuracies identified in Personal Data processed, so that risk of errors are minimised and your Personal Data is processed in a fair and secure manner.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 

10. Marketing

During the registration process for our platforms, or in connection with the provision of our services, you may be asked to indicate your preferences for receiving direct marketing communications from us by email. Where you have opted-in, you will receive marketing communications from us. You can opt-out of receiving such marketing information at the time of registration by ticking the relevant box situated on the form on which we collect your data for the purposes of marketing, or at any time afterwards by clicking the ‘unsubscribe’ link shown in our marketing communications, or through managing your marketing preferences via the platforms. 

You can also exercise this right at any time by contacting us at app@mowglistreetfood.com . 

11. What are your rights?

Access to your Personal Data: 
You may request access to a copy of your Personal Data.

Right to withdraw consent: 
You may withdraw your consent at any time. Please contact us using the details located at section 16 of this Privacy Policy if you would like to withdraw your consent and we will update our records accordingly (including where appropriate by deleting your data in line with your right to erasure set out below).

Rectification: 
You may ask us to rectify inaccurate Personal Data held about you. If you would like to update the Personal Data we hold about you, please contact us using the details below: app@mowglistreetfood.com

Erasure: 
You may ask us to delete your Personal Data. If you would like us to delete the Personal Data we hold about you, please contact us using the details below, specifying why you would like us to delete your Personal Data.

Portability: 
You may ask us to provide you with the Personal Data that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such Personal Data to another data controller.

Right to object: 
You may object to our processing of your Personal Data pursuant to this Privacy Policy. Please contact us using the details below, providing details of your objection.

Make a complaint: 
You may make a complaint about our data processing activities to a supervisory authority. For the UK, this is the Information Commissioner’s Office, at ico.org.uk.

To make enquires and/or to exercise any of your rights in this Privacy Policy please contact our customer service team at app@mowglistreetfood.com

Please note that we may ask you to provide a form of identification verification before we can give effect to any such request made by you. 

12. Cookies policy

Our Cookies Policy is accessible here.

14. Links to Other Websites

Our platforms may, from time to time, contain links to and from the websites and social media sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites. 

15. Changes to our Privacy Policy

We may modify this Privacy Policy from time to time, so please review it regularly.

If we change this Privacy Policy in a way that may substantially alter the purposes for which we process your Personal Data we shall notify you by means of notice on our site homepage and where a material change to such terms by email to the email address you have provided to us.

This Privacy Policy was last amended on 21 May 2024.

16. Contact Us

Questions, comments and requests regarding this Privacy Policy should be addressed to app@mowglistreetfood.com

17. Company Registration Details

Company name: Mowgli Street Food Limited
Registration number: 08660179
VAT number: 273198186
Place of registration: United Kingdom
Registered address: 18 Queen Avenue, Castle Street, Liverpool, L2 4TX, United Kingdom